Cancellations suck! But we know it happens. If you need to cancel, you must notify the parent first via text or call. It is your responsibility to cancel the job through the app after notifying the parent so their job automatically gets re-posted. You will be charged a $20 cancellation fee. If you ask a parent to cancel for you, you will be charged double the cancellation fee. After 2 cancellations, you will be suspended from Usit for a year. None of us want that so stay on top of it!
If you have to cancel, please notify your sitter and remove your job on Usit.
Students are required to take the "Usit Verification Test" within the 5 days of their sign-up in order to have an access to our platform.
Please show up to your job on time, demonstrate responsible behavior, and dress appropriately. Please follow Usit Etiquette from the mandatory certification test. It’s easy and increases your chances of getting booked again!
Arrive on the agreed upon end time of your job. If you are arriving late, edit the end time of the job before the job is over.
For all client relationships created through Usit, please be re-booked through the platform for security and tracking purposes. Your profile improves for re-booked jobs and you get cash rewards!
Every sitter you meet through Usit, you’ll probably like and want to book again. For security and tracking purposes, you must re-book them through the app. You also get receipts to use for your corporate discounts, tax filing, or reimbursements- so the more sitters booked on Usit, the better!
To be a Usitter, you need to maintain and average rating of 4.5 stars or above. So do an amazing job and be a 5 star sitter!
Parents with below 4 stars are removed from the platform. Parents are rated on their conduct, not their child’s behavior